Privacy policy

BODY SCIENCE INTERNATIONAL PTY LTD

PRIVACY POLICY
ABN: 69 101 197 835

Body Science International Pty Ltd (ACN 101 197 835) (Body Science, us, our or we) is in the business of supplying and selling health and fitness foods, preparations, dietary supplements and men’s and women’s clothing, apparel and accessories (Services).
This Policy governs how Body Science will deal with your Personal Information (as defined under the Privacy Act 1988 (Cth) (Privacy Act) collected in connection with the Services including via our websites, social media accounts, applications, software and other technological means (Online Platforms), as well as in connection with any direct communication between you and Body Science.

1. SCOPE OF THIS PRIVACY POLICY

1.1. We understand that when accessing our Services, the privacy and confidentiality of your Personal Information is important. That’s why we fully respect your rights to privacy and are committed to protecting the personal and financial details you provide us in line with this Privacy Policy. This Privacy Policy applies to our Services and all individuals who use our Services or whose Personal Information is processed by Body Science.

1.2. We are committed to protecting the privacy of everyone who uses our Online Platforms and/or our Services. This Privacy Policy describes what Personal Information we collect and store, and why we do so, how we receive and/or obtain that information, and the rights an individual has with respect to their Personal Information in our possession, in compliance with the Australian Privacy Principles set out in the Privacy Act and the General Data Protection Regulation (EU) 2016.679 (GDPR).

2. THE INFORMATION WE COLLECT

2.1. We do not collect Personal Information unless it is necessary for us to perform one or more of our functions and business activities outlined in clause 3. On occasion, some of this personal information may be sensitive and we will only collect it with your consent or when required to by law. We may collect Personal Information that allows us to identify who you are and share this Personal Information.

2.2. The type of information we may collect includes:

• Personal Information – we may collect personal details such as your name, location, date of birth and nationality allowing us to identify you.
• Contact Information – we may collect information such as your email address, telephone number, third-party usernames, residential, business and postal address and other information that allows us to contact you.
• Financial Information – we may collect financial information such as bank or credit card details used to transact with us and other information that allows us to transact with you and/or provide you with our Services.

Statistical Information – we may collect behavioural and statistical information about you in connection with the Services and/or the Online Platforms.

3. WHY WE COLLECT PERSONAL INFORMATION

3.1. We collect your Personal Information for the following purposes:

• to provide our Services.
• to enable you to access and use our Online Platforms.
• to communicate with you, including about our Services and offers which might interest you.
• to provide you with information or advice.
• to conduct credit checks or reporting, if required.
• to process payments by or to you in connection with our Services.
• to create accounts, tax invoices or receipts.
• to form part of our internal records keeping and business administration.
• to provide your personal information to third parties in order to supply the Services to you.
• to consider and respond to complaints or other feedback from you.

4. HOW INFORMATION IS COLLECTED

4.1. We may disclose additional purposes for collection of your personal information in collection statements at the point of collection.

4.2. Information is collected in association with your use of the Services, an enquiry about Body Science or generally dealing with us directly or via our Online Platforms.

5. WHEN PERSONAL INFORMATION IS USED & DISCLOSED

5.1. Other than with your permission or required by law, we will not use any Personal Information other than for the purpose for which it was collected.

5.2. We will retain Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. We will destroy Personal Information when it is no longer required for such functions and business activities.

5.3. Subject to clauses 8 and 14, we will not sell an individual’s Personal Information to unrelated third parties.

5.4. There are some circumstances in which we must disclose your Personal Information:

• where we reasonably believe that you may be engaged in fraudulent, deceptive or unlawful activity that a governmental authority should be made aware of;
• as required by any law (including the Privacy Act and GDPR);
• as required in order to investigate an unlawful activity; 
• as required by an enforcement body for investigative activities; or
• necessary to prevent a serious and imminent threat to a person's life, health or safety, or to public health or safety; or
• in order to sell our business (in that we may need to transfer Personal Information to a new owner).
  

5.5. In accordance with the Part IIIA of the Privacy Act, your Personal Information may also be used by Body Science for the following purposes:

• accessing a credit reporting body’s database to:
• • assess your application for a credit account;
  • assess your ongoing credit facility;
  • where permitted by law, notify a credit reporting body of a default by you; or
  • disclose or update your details listed on a credit reporting body’s database;
• checking trade or commercial references to:
  • assess your application for a credit account;
  • assess your ongoing credit facility; or
  • notify a credit reporting body of a default.

5.6. In the event that notification of a default has been reported to a credit reporting body and your credit file has been updated (including changes to the balance outstanding or contact details), then the credit reporting body shall be notified as soon as practical of any such changes.

6. SENSITIVE INFORMATION

6.1. Sensitive information is information about you that reveals your racial or ethnic origin, political opinions, religious or philosophical beliefs or affiliations, membership of a professional or trade association, membership of a trade union, details of health, disability, sexual orientation or criminal record.

6.2. It is our policy to only collect your sensitive information where it is reasonably necessary for our functions or activities and either you have consented, or we are required or authorised under law to do so.

7. OPTING “IN” OR “OUT”

7.1. By clicking “I Agree” or any other button indicating your acceptance of this Privacy Policy, you expressly consent to the collection and use of your Personal Information in accordance with this Privacy Policy.

7.2. You may opt out of us collect their Personal Information (for example by unsubscribing to any marketing emails received). If you do so, we may be unable to provide you with some or all of our Services, and your access to those Services may be restricted, suspended or terminated.

7.3. If you believe that you have received information from us that you have opted out of receiving, you should contact us on the contact details set out in clause 15, o that we may investigate and address the matter

8. DE-IDENTIFIED INFORMATION

8.1. We may use your Personal Information in de-identified form (de-identification being a process by which a collection of data or information is altered to remove or obscure personal identifiers and personal information) to assist us in running our business. We may also provide, including by way of sale, de-identified information in aggregated form, to third parties. This information may include (but is not limited to) customer demographic data.

8.2. When your Personal Information is included in de-identified, aggregated in accordance with clause 8.1, it does not constitute Personal Information for the purposes of the Privacy Act and is not reasonably capable of being re-identified.

9. COOKIES

9.1. We may use temporary (session) cookies or permanent cookies when you access our Online Platforms and/or Services. This is a small data file stored by your computer to help improve functionality or tailor information to provide visitors with more relevant pages. You can switch off cookies by adjusting the settings on your web browser.

10. THE SAFETY & SECURITY OF PERSONAL INFORMATION

10.1. We may hold your Personal Information in either electronic or hard copy form.

10.2. If you provide information to us electronically, we retain this information in our computer systems and databases. If you provide information to us in hard copy (paper) this information is normally retained in our files, and a copy is made to our electronic files.

10.3. We use industry standard security measures to safeguard and protect your information.

10.4. We may disclose your personal information to third parties and service providers located overseas in connection with any purpose, including to overseas cloud computing hosts. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.

10.5. We are not responsible for the privacy or security practices of any third party (including third parties that we are permitted to disclose an individual’s Personal Information to in accordance with this Privacy Policy or any applicable laws). The collection and use of your information by such third parties may be subject to separate privacy and security policies.

10.6. If an individual suspects any misuse or loss of, or unauthorised access to, their Personal Information, they should let us know immediately.

10.7. Where we become aware of any breach to our security systems that breaches or is likely to result in a breach of your rights or freedoms with respect to your Personal Information, we will notify you and any supervisory authority as required.

10.8. We are not liable for any loss, damage or claim arising out of another person’s use of the Personal Information where we were authorised to provide that person with the Personal Information

11. HOW TO ACCESS AND/OR UPDATE INFORMATION

11.1. If you would like us to update or amend your Personal Information, please contact us on the contact details set out in clause 15 and we will make the requested amendments.

11.2. We may ask you to verify your identity to ensure that Personal Information we hold is not improperly accessed.

11.3. Depending on the circumstances, you may be forwarded the information by mail or email, or you may be required to personally inspect your records at the appropriate place.

12. RIGHT TO BE FORGOTTEN

12.1. In the event that you decide that you no longer want us to hold your Personal Information, you may notify us in writing on the contact details set out in clause 15 of your desire for us to delete your Personal Information on record. We will take reasonable steps and comply with all legal requirements within a reasonable timeframe to delete your Personal Information, unless we are required by law to retain such information.

13. LINKS

13.1. Links from our Online Platforms or via our Services to third party services that we do not operate, or control are provided for your convenience. We do not endorse, and responsible for the privacy or information-handling practices of services of any third parties and this Privacy Policy does not apply to those third-party services.

13.2. You should review and satisfy with the applicable privacy and security policies of any third-party service before providing it with your Personal Information.

14. DIRECT MARKETING

14.1. We and/or our third-party business providers may contact you with direct marketing communications and information about the Services or other products and services offered by us via telephone, email, SMS, or regular mail.

14.2. If you have indicated a preference for a method of communication, we will endeavour to use that method wherever practical to do so.

a) You may opt out of receiving marketing communications at any time by using the unsubscribe mechanism provided in the communication; or

b) contacting us using the details set out in clause 15.
Any opt-out request will be actioned promptly in accordance with applicable law.

15. COMPLAINTS AND DISPUTES

15.1. If an individual needs to contact us or has a complaint about our handling of their Personal Information, they should address their communication in writing to the details below:

Privacy Officer
Address: Unit 4 24-30 Dover Drive Burleigh QLD 4220
Email: customerservice@bodyscience.com.au

15.2. If we have a dispute regarding your Personal Information, we both must first attempt to resolve the issue directly between us. We will respond to your complaint as soon as possible.

15.3. If we become aware of any unauthorised access to your Personal Information, we will inform you and any supervisory authority as required at the earliest practical opportunity once we have established what was accessed and how it was accessed.

16. GDPR

16.1. If you are:

• an individual in a country in the European Economic Area (EEA) accessing our Online Platforms or receiving the Services in Australia; or
• accessing our Online Platforms or receiving the Services from within the European Union,

then in addition to our obligations under the Privacy Act, Body Science is required to comply with the GDPR with respect to your Personal Information.

16.2. Any reference to Personal Information in this Privacy Policy is also a reference to Personal Data (as defined under the GDPR).

16.3. Body Science takes the security and privacy of your Personal Information seriously and has prepared this Privacy Policy and taken measures to collect, process and hold all Personal Information in compliance with both the Privacy Act and GDPR regardless of the user. Therefore, no additional terms for GDPR users are required.

17. AUTOMATED DECISION MAKING

We may use artificial intelligence and automated technologies (“AI”) to assist in processing your Personal Information for the purposes described in this Privacy Policy. We will take reasonable steps to ensure that AI are implemented and used in accordance with applicable laws, regulatory guidance, and our information security and privacy obligations. We do not intend to use AI in a manner that is intended to make decisions with your Personal Information without our members of staff’s oversight.

18. ADDITIONS TO THIS POLICY

18.1. We may attend to review this Privacy Policy from time to time to reflect any changes in how we process your Personal Information and will post the changes on our websites. Please refer to this Privacy Policy to review any amendments.

Version Date: December 2025