CONTACT US

The "12 Days of Christmas" is our special holiday event of daily deals including freebies, and surprises from Sunday, December 1st, to Thursday, December 12th. Each day has its own exclusive offer. Be sure to check the website daily to take advantage of the deals!

Every order placed during our "12 Days of Christmas" promotion has the chance to win 1 of 3 Golden Tickets! Each Golden Ticket is worth a $250 voucher to spend on our website.

Place your order between Day 1 (Sunday, December 1st) and Day 12 (Thursday, December 12th), and check inside your package when it arrives to see if you're a lucky winner!

To ensure your order arrives in time for Christmas, please place it by the cut-off date for your state:

QLD: 19th December
NSW: 18th December
VIC: 15th December
SA: 14th December
WA: 12th December
NT: 12th December

The BSc Outlet is our direct clearance channel at our Burleigh Heads warehouse. We sell perfectly good BSc product that can't move through normal retail channels due to short shelf life windows, cosmetic damage, overstock, or discontinued flavours. Same product. Different path to get here.

Yes. Every product in the Outlet has cleared our internal quality standards. The formulation is intact, and the HASTA certification still stands where applicable. The only difference is why it's here — not what's in it.

The price reflects the reality of why the product is here — a short best before window, a dinted tub, and overstock we need to move. It isn't a reflection of what's inside. You're getting a genuine BSc product at a price that reflects the circumstance, not the quality.

Yes. Every product sold through the Outlet has passed our quality standards. We don't sell anything we wouldn't use ourselves. If a product has a short best before window, that date is clearly visible on the packaging and on the product page prior to purchase.

Come visit us Monday to Friday, 10am–2pm at 3/24-30 Dover Drive, Burleigh Heads.

Stock changes regularly. Follow us on Instagram for deals of the week or check back on this page for updates on what's available.

We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and Afterpay. Cash payment is available in store.

Select your preferred payment option during checkout and follow the prompts to complete your payment securely.

Yes! Make sure to select to pick-up your order at checkout.

The BSc Factory Outlet is a walk-in store. Stock moves fast, so we recommend coming in to see what's available.

We don't have a formal bulk pricing structure; prices are as marked, but if you're buying a significant quantity, come in and have a chat with us.

Yes. We can provide a receipt for every purchase.

Yes, we ship selected Outlet products Australia-wide. Available stock is listed on this website.

We also run weekly in-store specials at our Burleigh Heads warehouse — 3/24–30 Dover Drive, Mon–Fri 10am–2pm. Worth a visit if you're local!

For the full BSc Supplements range, head to bscsupplements.com.

Standard delivery is 2–7 business days, depending on your location within Australia.

Yes, once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery.

The couriers will leave your order in a safe location where possible. If they can't, they'll leave a card with instructions for collecting from a nearby depot or arranging redelivery.

Currently, we only offer shipping within Australia. We do not ship internationally at this time.

Once an order has been placed, we are unable to guarantee changes to the shipping address. Please ensure that your shipping address is correct before completing your purchase. If you need assistance, please contact our customer service team as soon as possible.

Yes. If your product is unused and in its original condition, or there's a genuine quality issue, we'll happily offer a refund or exchange. Just bring it back in store or contact us with your order details.

Please note: short-dated stock is sold with the best-before date clearly visible and is not eligible for return.

For online orders, refunds are processed within 5 business days once the return is approved.

If your order arrives incorrectly, contact BSc within 24 hours with the unopened item. They’ll sort a replacement or credit to make it right. Quick action helps get you back on track fast.

We do not offer refunds on short dated stock. These items are clearly identified and discounted as part of a promotional effort to sell products approaching their expiry date. By purchasing these items, customers acknowledge and accept the reduced shelf life at the time of sale.

If you have an allergic reaction, stop using the product immediately and seek medical advice. Once you have done that, contact us with the product name and batch number so we can investigate. We take every report seriously.

To start a return, contact BSc. They’ll send you a return shipping label and instructions. Sending items back without approval won’t be accepted.

Phone: 1300 263 972
Email: customerservice@bodyscience.com.au

Once we approve your return, the refund goes back to your original payment method within 10 business days. If you haven’t received it after 15 business days, just reach out to our customer service.

Stock varies week to week but typically includes proteins, pre-workouts, bars, hydration products, and general health supplements. It depends on what's come through from production, overstock, or retail returns at any given time.

Not always. The Outlet carries whatever product is available at the time — it isn't a curated range. Some products appear regularly, others come through occasionally. Best to come in and see what's there.

Regularly. New stock comes in as it comes off the production line or out of the warehouse. Follow our Instagram for updates on new arrivals.

Add 5 g (1 heaped scoop) to 150-200 ml of hot or cold icy water, milk or plant-based milk alternative of your choice! Also great for smoothies and dessert recipes for a coffee-flavoured hit.

We can't guarantee specific products but if you're looking for something in particular, get in touch and we'll let you know if we have it or if it's likely to come through.